Thursday, March 31, 2005

Remember when it was called recruiting?

Companies seem to be unaware of the impression created by the poor user interfaces of their on-line job search tools. Below is my (presumably unreceived) response to a popular job search tool, and the message that prompted it.

Remember when the hiring process was called recruiting?

Their Message

Thank you, BRIAN ..., for expressing interest in our organization.

We have successfully received your submission to the following position(s):

UI Designer 748BR
Senior Usability Engineer 743BR
Senior UI Designer 746BR
Senior UI Designer 747BR
Principal UI Designer 36BR

A system generated Candidate Reference Number has been created for you and may be useful to keep for your records. Your Candidate Reference Number is: 783896.

Thank you.

* Please do not reply to this email.

My Response

Thank you, DONOTREPLY, for automatically acknowledging my interest in your organization with an e-mail I am not supposed to respond to. I have successfully received your automatic acknowledgement(s).

I have manually generated an Employer Reference Number. Actually, it's alphanumeric. I suppose it may be useful to you, but I doubt it. Nevertheless, keep it for your records. Just like you are not interested in hiring employees who cannot keep track of small bits of information, I only want to work with employers who have the human and technological resources to keep track of such things. The number is 3092-002910B-93l4. Note that the second-last character is a lowercase letter L and not the number 1 or an uppercase I. Please refer to it in future correspondence.

By assigning me a number already and converting my name to all uppercase letters for the sake of your ancient and underpowered HR system, you have already made me feel like a part of your impenetrable organization. A tiny part like a cog, perhaps. I am looking forward to working with people who have submitted themselves to your impersonal treatment, and whose qualifications happen to meet the formats expected by your algorithms. Someday, we will look back and marvel that not all great companies were built this way!

Warmly,
Brian ...
a.k.a. 783896

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