General Mills responds--four times!
Since I accidentally submitted my complaint to General Mills about the Splenda in Reduced Sugar Cocoa Puffs four times, I got four responses from General Mills. Do they really lack any means to handle multiple submissions? Do they really assign requests round-robin style so that my complaint was routed to four independent people? I hate to question whether these people really exist, but Gmail tagged these responses as spam, and so I didn't discover them immediately.
| Dear Mr. K: Thank you for contacting us regarding your disappointment with Cocoa Puffs reduced sugar cereal and the use of Splenda. As a responsible manufacturer, we strive to produce high quality products. We are thankful that you took the time to share your thoughts.We try to make it as easy as possible for consumers to contact us, which is why we include a phone number, mailing address, and web site on our packages. We appreciate your comments and hope you continue to enjoy our products. Sincerely, Jack Stone | Dear Mr. K: Thank for contacting General Mills regarding Cocoa Puffs reduced sugar cereal. As a responsible manufacturer, we strive to produce high quality products. We provide consumers with a wide variety of unique products from which to choose. Ingredient listings printed on the outside of our product packages provide consumers with an opportunity to know the ingredients used before making a buying decision. We hope this information will be helpful and that you will continue to use and enjoy our products. In keeping with our quality guarantee, an adjustment for your purchase will be sent to the address you provided. Sincerely, Craig Grey |
| Dear Mr. K: Thank you for contacting General Mills regarding your disappointment with Cocoa Puffs reduced sugar cereal. Our goal is to give consumers quality products at a good value. Prior to introducing any product, extensive consumer testing is done. Each product must receive a high rating in our testing program before it goes on the market. An adjustment for your purchase will be sent to your mailing address. We are eager to regain your goodwill and hope you will give us another opportunity to serve you. Thank you again for taking the time to contact us. Sincerely, Gerald Vanberg | Dear Mr. K: Thank you for contacting General Mills regarding your disappointment with Cocoa Puffs reduced sugar cereal. Our goal is to give consumers quality products at a good value. Prior to introducing any product, extensive consumer testing is done. Each product must receive a high rating in our testing program before it goes on the market. We will be mailing you an adjustment for your purchase. It will be mailed to you at the post office address you provided in your e mail. We are eager to regain your goodwill and hope you will give us another opportunity to serve you. Thank you again for taking the time to contact us. Sincerely, Melissa Clooney |
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