Wednesday, October 05, 2005

Customers: the obstacle to customer service in Singapore

It sounds like something out of The Onion, but it's not! Channelnewsasia advises the Singaporean customer, "if you are looking for good service, be a reasonable customer first."

When you ask someone to rate the service standard in Singapore, the answer is almost always a 'poor'.

That is the reason the government is working towards helping to improve the service culture in Singapore.

See, if people just gave better answers to these surveys, the problem would be solved. And if there's any place in the world where the government and media can launch a successful campaign to get people give better answers, it would be Singapore!

It is nice to see Channelnewsasia reporting both sides of this important story.

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